Refund and Cancellation Policy


Kolkata Sanjog Initiatives (Sanjog) is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations, particularly if a tax exemption certificate has been issued.

If you would like your donation to be refunded, you must request Sanjog in writing or by email for a refund at the following address:

Kolkata Sanjog Initiatives
50E Hazra Road, Kolkata – 700019, India
Telephone: 033 – 2486-1090 / 1091 / 2871

Your refund request must contain the details such as Date of Donation, Amount of Donation, Mode of Donation i.e. Credit Card or Online Payment and should reach Sanjog office within 7 (Seven) days from the date on which you made the donation i.e.:The date on which you made the donation online, electronically or through other means, or the date on which you handed over the cheque / demand draft to Sanjog or someone authorised by Sanjog for this purpose, or the date on which you Despatched the cheque/demand draft to Sanjog by other means. The refund process may take 7 to 30 working days depending on the availability of the information from third parties such as Payment Gateway, Banks etc. through which transaction is done.