Refund and Cancellation Policy


Kolkata Sanjog Initiatives (Sanjog) is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations, particularly if a tax exemption certificate has been issued.

If you would like your donation to be refunded, you must request Sanjog in writing or by email for a refund at the following address:

Kolkata Sanjog Initiatives
50E Hazra Road, Kolkata – 700019, India
Telephone: 033 – 2486-1090 / 1091 / 2871
Email: [email protected]

Your refund request must contain the details such as Date of Donation, Amount of Donation, Mode of Donation i.e. Credit Card or Online Payment and should reach Sanjog office within 7 (Seven) days from the date on which you made the donation i.e.:The date on which you made the donation online, electronically or through other means, or the date on which you handed over the cheque / demand draft to Sanjog or someone authorised by Sanjog for this purpose, or the date on which you Despatched the cheque/demand draft to Sanjog by other means. The refund process may take 7 to 30 working days depending on the availability of the information from third parties such as Payment Gateway, Banks etc. through which transaction is done.